Now serving Delhi NCR & Chandigarh TricityVerified professionals onlyFree first demo, no card required
Please read this policy before booking. It explains what happens when plans change, so there are no surprises for you or your pet.
Whether a refund applies depends on how far your booking has progressed.
This policy applies to all confirmed OrigiZnPets bookings and payments. Once your booking is confirmed, we may reserve a trainer's time, a service slot, and travel arrangements specifically for you.
Please check the following before you pay:
Share accurate details so we can plan safely and effectively:
If we find that a service or package isn't a good fit for your pet's age, health, behaviour, location, or home environment, we may recommend changes or extra precautions. This does not automatically change the payment terms.
Any token or advance amount paid to reserve a booking is strictly non-refundable under all circumstances, including cancellation, rescheduling, or non-availability on the customer's side.
Once a booking is confirmed and paid for, the payment is generally non-refundable, as the trainer's time, slot, and travel may already be reserved for you.
Once your trainer has been dispatched or has started travelling, no refund is given if you cancel, are unavailable, or choose not to proceed.
If the trainer reaches your location and you're unavailable, decline the service, or can't provide access, the booking amount is non-refundable.
Please cancel or ask to reschedule as early as you can. Requests made after a trainer has been assigned, dispatched, or is travelling may not qualify for a refund.
If we cancel a confirmed booking because of trainer unavailability, operational issues, or any other reason within our control, we'll offer you an alternative slot or a refund, as applicable.
Please make sure someone is at the address at the scheduled time. If the session can't go ahead because you or your pet are unavailable, it may be counted as used and no refund will be issued.
You're responsible for an accurate address and safe access. If the trainer can't reach or enter the location due to a wrong address, restricted entry, locked premises, or a similar issue, the booking is non-refundable.
Rescheduling may be possible when requested well in advance, subject to trainer availability. Once the trainer has been dispatched or has arrived, rescheduling may not be available and the session may be counted as used.
Session times depend on trainer availability, the slot you choose, location access, and operational feasibility. Missed or rescheduled sessions follow OrigiZnPets service rules.
In genuine emergencies, unsafe conditions, severe weather, or other situations that prevent a session from being delivered safely, we'll review your booking and decide whether rescheduling or another resolution is appropriate.
Results from training, walking, grooming, and care depend on your pet's temperament and health, consistency, practice at home, and service conditions. We can't guarantee a specific behavioural result or timeline.
Details you share, session notes, trainer observations, photos, videos, location data, and service updates are used only for service planning, safety, support, trainer assignment, quality checks, and communicating with you.
Questions about a booking? Contact the OrigiZnPets team before making payment.
If anything in this refund policy is unclear, contact our team or call +91 93155 53710 before you book. You can compare plans on the packages page, or start with a free demo, which needs no payment at all.
This page is our full booking and refund policy. Please read it before booking.
The cancellation policy is part of the booking and refund policy above. Contact us before your session if your plans change.
Limited offer · Delhi NCR & Chandigarh
A certified trainer visits your home, assesses your pet and gives you a clear training plan.
No card needed · Background-checked trainers · Delhi NCR & Chandigarh Tricity
